We take pride in the superior quality of our men’s apparel and enforce rigorous quality control. If you encounter issues post-delivery, contact our customer service at [email protected] without hesitation.

RETURN PERIOD

You may return or exchange items within 30 days of receipt.

RETURN SHIPPING OPTIONS

  • Post Office Collection: Arrange package pickup via local post.
  • Drop-Off: Deliver to your nearest post office.

Shipping cost reimbursement depends on the return reason:

  • Our Fault (e.g., damaged/incorrect items): We cover shipping costs.
  • Your Responsibility (e.g., size mismatch, change of mind): You bear shipping fees, varying by courier.

RETURN RESPONSIBILITY

  • Consumer-Caused Returns: You pay return shipping for non-defective items (e.g., size issues, color mismatches, wrong orders).
  • Our-Fault Returns: We cover return shipping for damaged/incorrect items due to our error.

RETURN REQUIREMENTS

  • Non-Quality Issues: Items must be unused, undamaged, with original tags/packaging.
  • Pre-Approval Required: Contact customer service for return authorization before shipping.
  • Quality/Incorrect Delivery: Provide photos of issues for return address and resolution.

RETURN/REFUND ELIGIBILITY

Returns/refunds apply if:

  • Items are damaged/defective due to our production/transportation.
  • Items differ from descriptions.
  • Packages are undelivered or lost in transit (full refund issued).
  • Incorrect addresses provided (reshipment costs apply if unaddressed).

RETURN PROCESS

  1. Contact Customer Service: Provide order number, SKU/product name, and return reason.
  2. Response: Our team replies within 24 hours (business days).
  3. Ship Items: Return to the provided address with tracking number and receipt.
  4. Refund/Exchange: Processed immediately upon receipt; refunds take 3–7 business days (payment provider-dependent).

IMPORTANT NOTICES

  • Return Address: Use only the address provided by customer service; sender’s address on packages is invalid.
  • Non-Our Items: Do not include non-dkbnh items; we are not liable for their return.
  • Lost/Stolen Packages: We are not responsible; retain proof of return tracking.
  • Used/Stained Items: Returns with visible use (e.g., stains, odors) may be denied.
  • Order Cancellation: Full refund if canceled within 24 hours or before shipping; post-shipment cancellations require return processing.

CONTACT DETAILS

We prioritize seamless, transparent returns to ensure your satisfaction with dkbnh Men’s Apparel.